--- title: "IT Technician, N1-N2 — Vooban" url: https://vooban.com/en/careers/it-technician-n1-n2 language: en translation: https://vooban.com/carrieres/technicienne-en-informatique-n1-n2 --- Production Full Time # IT Technician, N1-N2 Office Quebec city [Apply](https://vooban.com/en/careers/join-us/it-technician-n1-n2) [All positions](https://vooban.com/en/careers) At Vooban, there's no server room. We're adding an IT technician in Quebec City, on the front line for Vooban employees' technical requests. ## DESCRIPTION ### What You're Here to Do At Vooban, there's no server room. No racks, no cables to untangle in a basement. Everything lives in the cloud, most people work on a Mac, and the IT team is small, autonomous, and sits right next to the people it supports. We're adding an IT technician role in Quebec City. You're the first line for Vooban employees' technical requests, from a forgotten password to level-2 incidents that need real digging. This is a role with real autonomy. There aren't three levels of approval before changing a configuration. You diagnose, you decide, you document. ### What You'll Drive - Respond to user requests via Slack, email and our Jira ticketing system, and resolve them fully rather than passing them along - Diagnose and fix common issues such as workstations, printers, network connections and system access - Take ownership of more complex or recurring incidents, the ones that require understanding the root cause instead of restarting and hoping - Manage our device fleet: provisioning, configuration and management of Macs and workstations through our MDM - Administer accounts and access in Google Workspace and internal tools like Greenhouse, BambooHR and Jira - Support teams on our cloud environments (Google Cloud, Azure, AWS) and our offices' UniFi network stack - Collaborate with the cybersecurity team on endpoint protection with SentinelOne and on applying our best practices - Contribute to projects that improve our systems and IT infrastructure - Document your work in the knowledge base, so the next identical case takes 5 minutes instead of 2 hours - Proactively integrate AI tools into your day-to-day. We work in AI, and we expect you to use it to move faster ### Your Profile - You hold a vocational diploma or college diploma in IT, or equivalent experience - You have 3 to 5 years of technical support experience and you handle level-2 cases on your own - MacOS isn't an exception in your day-to-day, it's your day-to-day. Same for Google Workspace - You're resourceful and like figuring things out yourself - Customer service matters as much as technical skill to you. The people you help are colleagues, not ticket numbers - A 100% cloud environment, with no on-site server, doesn't throw you off, and you have some cybersecurity knowledge (an asset) - You're based in the Quebec City area and available to be in the office 2 days a week ## Our technologies ## You are comfortable with these tools ### Tools Here's a list of the main softwares and languages we use. You don't need to be familiar with them all, don't worry! - Claude - Claude Code - Google Workspace - Jira - Mac - Greenhouse - Bamboo HR - Azure - AWS - Iru - Sentinel One - Unifi Network / Protect ## Why us? Here at Vooban, we take care of our own. That’s why we have put everything in place to create a welcoming and stimulating work environment where innovation overflows. Our employees’ well-being is paramount, and we do everything in our power to offer extraordinary benefits and an incredible atmosphere. Join us to see what we have in store for you! 01 / 06 ## We care about your well-being We're growing fast with three offices ready to welcome you. Whether you're in Quebec City, Montreal, or Toronto, you have the freedom to choose your workplace, at the office or from home. But we make sure the office vibe is so great, you'll actually want to be there. ### 4-day weeks, all year long! - You can choose between 35, 37.5 or 40-hour weeks. What’s more, each hour of overtime will be paid! - Each month, you receive an allowance to cover your public transportation or parking. Whether it's your bus pass, metro pass, BIXI or À Vélo membership, it's reimbursable up to the eligible amount. If you're based in Quebec City, you can also choose to use our indoor parking. - We have plenty of coffee, tea, beer, fruit, and snacks (and it’s free!) And if cooking’s not your thing, you can always order lunches delivered straight to the office. 02 / 06 ## We have the best work atmosphere Taking care of our own is one of our core values. That’s why our vibrant Social Club organizes a variety of activities. On top of that, we have our many happy hours, our renowned recognition gala, and our must-attend summer and holiday parties. ### You name it, we have it. - As you can see, we love variety: golf tournaments, lively happy hours, tailgates, pub crawls, pilates, yoga, and so much more. And the best part? It’s all on Vooban! - Each team has a monthly budget to carry out team building activities. - From smoothie making to cake tasting, we always finds a way to cheer us up! ## Confoo, a successful happy hour ! We’re so tightly woven that we almost think of calling each other in the morning to dress the same! ## The Snow Pentathlon Every year, we get together for the Snow Pentathlon and give it our all in five sports: running, cross-country skiing, skating, snowshoeing, and running. ## The Vooband at our Christmas Party What could be more memorable than our live Vooban show at festive events like Christmas parties? ## Appreciation Gala Our famous appreciation gala is a fun-filled event where we celebrate the team’s achievements and efforts, making it a highlight of our calendar! ## Our Traditional Summer Party! It is, without a doubt, our most epic event of the year. It includes barbecue, the Vooband, our very own Olympics, and some good old karaoke! ## Yearbook launch A new tradition is born at Vooban: awarding the famous Yearbook! This collection brings together the « best of » past years, memorable photos, and, above all, the best inside jokes of the year! 04 / 06 ## We help you achieve your dreams Whether you wish to gain new career skills or move to Hawaii when you retire, we help you make those dreams come true! ### We have your success at heart - We offer a group RRSP to which Vooban contributes up to 4% of your salary, up to $4,000 per year. - Every employee has access to a training program tailored to their needs and receives a $2,500 bonus upon earning their certification. - Do you have a cause close to your heart? Perfect! Our ESG committee manages a budget dedicated to donations to support causes and organizations that matter to us. And if you’re interested, you can even join the committee! ## An extraordinary feat, 172 km of running! Our ESG committee also aims to encourage the remarkable achievements of our employees, like Robin's trail challenge: 172 km of running known to be extremely challenging! Bring on the challenges! 05 / 06 ## We take care of your health Here at Vooban, we make your mental and physical health our top priority. That’s why we give you access to lots of physical activities and healthcare professionals. ### Balance is everything! - Every year, you get a $500 allowance to help you stay active. Plus, sports activities like spinning, boxing, and even tennis are organized every month! - Your individual health plan is paid in totality by Vooban! - You get access to the Telus Health telemedicine platform so you can consult a doctor online whenever needed. - We have an employee assistance program (EAP) which lets you benefit from a multitude of services for free: legal advice, psychologists, nutritionists, etc. ## The "Défi Entreprise" 2024 Whether you’re a marathon runner or more of a Sunday runner, every year, we sign up for the Business Challenge to push ourselves and, above all, have a lot of fun together. ## Our Famous VooGolf Tournament Every year, we host a golf tournament in which a prestigious trophy is at stake. P.S. Special acknowledgement to David for the gymnastics. ## 1000 KM at the Grand Défi Pierre Lavoie! CHALLENGE WON! Vooban took part in the Grand défi Pierre Lavoie 2024 for the first time! It’s fair to say we’re all pumped up to ride as much as 1000 kilometers. There’s nothing more powerful than that to bond a team! ## Audrey at the summit of Alpamayo, 5947m We’re proud to support employees with a bit between their teeth, like Audrey, who climbed to the top of the 5947-metre-high Alpamayo! 06 / 06 ## We gear you up ! As soon as you arrive, we provide you with all the equipment needed to settle in at home or at the office. Plus, you won’t have to worry about your work attire thanks to our very own Vooshop! ### Cutting-edge tools - We make sure you have nothing but the best: latest generation MacBook Pro, two 24-inch 4k screens and an adjustable ergonomic table. - On your first day, we give you $500 to buy what you’re missing (keyboard, mouse, footrest, etc.) and a gift card so you can get plenty of gear on the Vooshop (clothing, thermos, sport bag, etc.) - You have $120 a month to pay for your cellphone and internet plan. ## Projects like you've never seen before! 01 ## Patates Dolbec ### Project Tech - React - C++ - .net Core - Kubernetes - Docker - AWS Patates Dolbec is the largest potato producer in eastern Canada. By implementing AI in their sorting machine, we have fully automated their quality control process, as well as avoided the waste of nearly 500,000 pounds of potatoes per year! > A Vooban-made project, from development to AI implementation – that’s something to be proud of! Hugo Lemieux-Fournier Team Lead & AI Scientist ## From Quebec, Montreal and Toronto ## Our offices ## The Headquarters - Quebec City More than a simple lunchroom, The Headquarters is the #1 gathering place for all our happy hours. ## The Garnison - Quebec City Without a doubt our most popular meeting room, thanks to our comfortable bean bags! ## The Fortress - Quebec City Our Quebec office has 3 conference rooms and each of them has a completely different décor! ## Our office - Quebec City An open-plan office, fully renovated over the last year. ## The Rampart - Quebec City The perfect room for all your Google Meets. [https://vooban.com/en/careers/join-us/it-technician-n1-n2](https://vooban.com/en/careers/join-us/it-technician-n1-n2) ## Roseline Letourneau ## Join the Vooban Vibe At Vooban, we are looking for dynamic, funny and passionate people. If we take you on our team, it's because you're not like the others; We trust you and we know that you will be able to accomplish great things. [Learn more](https://vooban.com/en/careers/culture) [Apply](https://vooban.com/en/careers/join-us/it-technician-n1-n2)