Case studies

To stay competitive and facilitate information sharing between terminals and stakeholders, QSL launched a large-scale project to modernize its systems.

One of the main challenges of the TC3 project was the need to deliver modules impacting QSL’s core operations before the ice melt, which marks the beginning of the busy season and makes it impossible to deploy major modules such as the Warehouse Management System (WMS).

This tight timeline, with the risk of a one-year delivery delay, required strong collaboration and constant alignment with Product Owners (POs) on prioritizing key features (MVP). Since TC3 also disrupted employees' ways of working, we had to create an environment that encouraged adoption. Best practices in agile methodology were a crucial success factor in this context.

From a technological standpoint, Vooban’s team had to show creativity by developing custom middleware capable of integrating information from HR, financial, and equipment management systems into the TC3 application, which itself is based on standardizing a significant amount of information from over 40 port terminals.

QSL called on our team to develop the Tracking Cargo (TC3) application. It is a custom-built integrated management software that includes a bidding system, a project management and planning solution, an inventory management system (WMS), an operations management system, all connected to a billing module integrated with Microsoft Dynamics NAV.

TC3 also enables real-time tracking of a fleet of hundreds of vehicles through IoT technology, as well as optimization of field operations via a mobile application.

Taking the tender process digital has given QSL an undeniable edge over the competition in the form of more consistent pricing and higher profit margins. The application has also improved client retention and its ratio of successful tenders.

In addition, QSL has been able to use TC3 to digitize their entire range of customer services, from tenders to inventory tracking to billing. Because it is now able to access customer purchase histories, QSL has a better understanding of its customers’ needs and can offer them an unparalleled customer experience.