3 Main Steps of Problem Framing
To introduce you to problem framing, it is important to first select the key participants who will lead the success of this approach. We normally target between three and six participants, but each company has its own reality, so the workshops are adapted to what works best for you. We try to bring to the table all those who are affected by the analyzed process and are, therefore, aware of its problems, whether they are managers or not.
01. Exploring the problem
The first step is to explore the day-to-day issues from the perspective of each participant. This aims to highlight the desired “destination” in terms of innovation and/or change.
This step also aims to identify the vision of the future and what helps and will help you move forward. Therefore, it is essential to list not only the elements that can help you reach your target but also everything that prevents you from innovating, what slows you down, or what could potentially block you in the implementation of new technologies.
02. Perception of the complexity of the problems
Now that your team is warmed up and the ice is broken, it’s the perfect time to collect all the concerns and opportunities reflected in the first step and categorize them according to their level of complexity.
A situation can be simple, complicated, complex, or even chaotic, so to facilitate categorization, we rely on the Cynefin Framework. To spare you one more Google search, here is an example.